Recently I’ve been asked by a number of float center owners if we charge people for no-shows.
When we first opened we had no cancellation policy. No-shows were pretty common, particularly with daily deal coupon purchasers, and we simply ate the loss of not filling our tanks for that day.
It wasn’t until we started offering acupuncture and massage therapies at the shoppe that we decided to start charging a fee. Because we still pay our practitioners if we have a no-show, we knew we just couldn’t eat the cost. We’ve also been told it is an industry standard in wellness-related businesses to have a cancellation policy. [Read more…] about No Shows & Last Minute Cancellations